Privacy Policy

Platesready ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Services"). Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the Services includes:

A. Personal Data You Provide to Us

We collect personally identifiable information, such as your name, email address, phone number, and address, that you voluntarily give to us when you place an order, register for an account, or when you choose to participate in various activities related to the Services, such as filling out our "Become a Partner" form. Specifically, we collect:

• Contact Information: Your first and last name, email address, and phone number when you place an order.
• Account Information: Your name, email address, and password when you create an account.
• Order Details: The items you purchase, special instructions you provide, your selected pickup times, and order history.
• Partner Application Data: Information you provide when applying to become a restaurant partner, including restaurant name, owner name, address, cuisine type, and other business details.

B. Financial Data

All financial information is stored and processed by our payment processor, Stripe. We do not store full credit card numbers on our servers. We may, however, store a Stripe customer identifier and the last four digits of your credit card and card type to facilitate future orders and maintain payment records. You are encouraged to review Stripe’s privacy policy and contact them directly for responses to your questions.

C. Data Collected Automatically

Like most web platforms, we automatically collect information about your device and how you interact with our Services. This may include your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the site.

2. How We Use Your Information

Having accurate information about you permits us to provide a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Services to:

• Create and manage your account.
• Process your orders and payments, and communicate with you about your order status.
• Share necessary order details with our restaurant partners to enable them to prepare your food for pickup.
• Email you regarding your account or order.
• Respond to your support requests and resolve disputes.
• Analyze usage and trends to improve our Services.
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• With Restaurant Partners: We will share your name, order details, and special instructions with the restaurant you order from so they can prepare and fulfill your order.
• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing (Stripe), data analysis, email delivery, and hosting services.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Your Rights and Choices

You have certain rights regarding your personal information. Depending on your location, these may include the right to access, correct, or delete the personal information we hold about you. You may review or change the information in your account or terminate your account by logging into your account settings and updating your account, or by contacting us using the contact information provided below.

6. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: