Terms of Use

These Terms of Use (the "Terms") are a binding agreement between you and YS Progress Inc., an Ontario corporation operating the Platesready platform ("Platesready", "we", "us", or "our"). They govern your access to and use of the Platesready website, ordering and reservation pages, and related services (collectively, the "Service").

By accessing or using the Service — including browsing a restaurant page, placing an order, or making a reservation — you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Service.

You must be at least the age of majority in your province or territory to place an order or make a reservation. If you use the Service on behalf of another person or organization, you represent that you are authorized to bind them to these Terms.

Platesready provides an online platform that connects customers with independent restaurants, cafés, bakeries, and other food businesses ("Partners"). Through the Service you can browse Partner menus, place orders for pickup or delivery where offered, and reserve tables.

Each Partner is an independent business. Platesready is not a restaurant, food manufacturer, or food-service provider. Partners are solely responsible for the preparation, quality, safety, packaging, and legal compliance of their food and beverages; for the accuracy of their menus, prices, photographs, allergen and dietary information, and operating hours; and for honouring reservations and fulfilling orders. Menu content on the Service is supplied by Partners, and we do not independently verify it.

We may add, change, suspend, or remove features of the Service, or a Partner's presence on it, at any time. We do not guarantee that the Service, or any particular Partner, menu item, time slot, or price, will be available at any given moment.

Some features may require an account. You agree to provide accurate, current, and complete information and to keep it up to date. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account, whether or not authorized by you. Notify us immediately at [email protected] if you suspect unauthorized use.

We may refuse, suspend, or terminate accounts at our reasonable discretion, including where we suspect fraud, abuse, or a breach of these Terms.

• Offer and acceptance. Placing an order constitutes an offer to purchase from the Partner. An order is accepted when the platform issues a confirmation. Until then, the Partner or Platesready may decline or cancel an order (for example, where an item is unavailable, a price was listed in error, or fraud is suspected); in that case any amount charged will be refunded.
• Prices and taxes. Item prices, applicable taxes, and any Partner-specific charges are set by the Partner and displayed at checkout. Prices can change at any time before your order is placed.
• Payment. Payments are processed by our third-party payment processor, Stripe. By submitting payment information you represent that you are authorized to use the payment method, and you authorize the charge for your order total. Platesready does not store full card numbers. Stripe's own terms and privacy policy apply to its processing.
• Tips. Optional tips you add belong to the Partner — 100% of tips go to the restaurant.
• Errors. Despite our care, pricing or menu errors can occur. Where an error is material to your order, the remedy is cancellation of the affected order and a refund of the amount paid for it.

• Pickup. You are responsible for collecting your order at the time indicated. Food is perishable: orders that are not collected within a reasonable time of being ready may be discarded by the Partner and are not automatically eligible for a refund.
• Delivery. Where delivery is offered, it is performed by independent third-party courier networks (such as Uber Direct or Trexity), not by Platesready. Delivery windows and preparation times shown on the Service are good-faith estimates, not guarantees, and can be affected by weather, traffic, order volume, and courier availability. You are responsible for providing an accurate delivery address and for being reachable at the phone number you provide.
• Order issues. If something is wrong with an order — missing items, quality concerns, a delivery problem — contact the Partner and/or [email protected] as soon as reasonably possible, and in any event within 48 hours, so the issue can be investigated while records are fresh.

Because Partners prepare and fulfil orders, refund decisions for food-related issues (quality, accuracy, preparation) rest first with the Partner. Platesready may, at its reasonable discretion, facilitate or issue refunds — in whole or in part — where an order was not fulfilled as described, was cancelled, or where we consider a refund appropriate. Except where required by applicable law, Platesready is not obligated to refund an order that was prepared and made available as described.

Refunds, where issued, are returned to the original payment method. Payment-processing fees charged by the processor may be non-recoverable; where the law permits, refunds may be net of such non-recoverable fees, and where a specific policy shown at the time of purchase (for example, a reservation-deposit policy) states the treatment of fees, that policy applies.

Chargebacks. If you dispute a charge with your card issuer without first giving us a reasonable opportunity to resolve the issue, we may suspend your use of the Service while the dispute is investigated. Nothing in this section limits any non-waivable rights you have under applicable consumer protection law.

Reservations made through the Service are agreements between you and the Partner. Please arrive on time; a Partner may release your table after a reasonable holding period.

Some Partners require a reservation deposit for some or all bookings. Where a deposit applies, the amount, any applicable taxes, the online-cancellation refund cutoff, the treatment of non-recoverable payment-processing fees, and how the deposit is credited when you dine in are displayed before you pay. That displayed policy forms part of your booking. In general:

• You may cancel online and receive a refund of the deposit until the displayed cutoff (a set number of hours before the booking). Refunds may be reduced by non-recoverable payment-processing fees where the displayed policy says so and applicable law permits.
• After the cutoff, online cancellation and refunds are no longer available; contact the Partner directly, who may accommodate changes at its discretion.
• Deposits for honoured reservations are credited or applied as described in the displayed policy (typically credited back by the restaurant when you dine in). Deposits for no-shows may be retained by the Partner as compensation for the held table.

Partners are solely responsible for food safety and for allergen, ingredient, and dietary information. Any such information on the Service is provided by Partners and may be incomplete or out of date, and cross-contamination is possible in any kitchen. If you have a food allergy or intolerance, do not rely on the Service — contact the Partner directly before placing an order or dining. To the maximum extent permitted by law, Platesready has no liability for allergic reactions, illness, or other harm arising from food or beverages prepared by Partners.

You agree not to, and not to attempt to:

• use the Service for any unlawful, fraudulent, or abusive purpose, including placing orders or reservations you do not intend to honour;
• harass, threaten, or abuse Partners, their staff, couriers, or our team;
• interfere with or disrupt the Service, probe or test its vulnerability, or circumvent any security or access control;
• scrape, harvest, crawl, or copy content or data from the Service by automated means without our prior written consent, including for training machine-learning models;
• reverse engineer, decompile, or create derivative works of the Service except to the extent such a restriction is prohibited by law;
• impersonate any person, misrepresent your affiliation, or submit false information;
• resell or commercially exploit the Service without our prior written agreement.

We may investigate violations and suspend or terminate access as described in the Suspension and Termination section.

The Service may let you submit reviews, ratings, comments, or other content ("User Content"). You retain ownership of your User Content. By submitting it, you grant YS Progress Inc. a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, transferable, and sublicensable licence to host, store, reproduce, adapt, publish, translate, display, and distribute that User Content in connection with operating, improving, and promoting the Service, in any media. You waive, to the extent permitted by law, any moral rights in User Content as used under this licence.

You represent that your User Content is your own honest opinion or original work, does not infringe any third-party rights, and is not unlawful, defamatory, or deceptive. We may (but are not obligated to) review, moderate, edit for formatting, decline, or remove User Content at our discretion, including content we reasonably believe violates these Terms or the law.

From time to time we may offer referral rewards. The eligibility requirements, reward amount, and process published on our Referral Program page at the time of your referral form part of these Terms. We may modify, suspend, or discontinue the program prospectively at any time. Referrals that are self-referrals, that involve businesses already in contact with us, or that we reasonably determine to be fraudulent or gamed do not qualify.

Businesses that join Platesready as Partners are governed by a separate partner agreement covering fees, payouts, and platform use. These Terms apply to Partners in their capacity as visitors to the public Service. If there is a conflict between these Terms and a partner agreement, the partner agreement prevails for the Partner relationship.

The Service — including its software, design, text, graphics, illustrations, logos, and the "Platesready" name and marks — is owned by YS Progress Inc. or its licensors and is protected by copyright, trademark, and other laws. Partner menus, photographs, and trademarks belong to the relevant Partner.

We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Service for its intended purposes. No other rights are granted. You may not use our marks without our prior written consent.

The Service integrates or links to services operated by third parties — for example Stripe (payments), courier networks (delivery), and map providers. Your use of those services may be subject to their own terms and privacy policies, and Platesready is not responsible for their acts, omissions, content, or availability. Links do not imply endorsement.

To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available", without warranties or conditions of any kind, express or implied, including implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free; that defects will be corrected; or that content — in particular Partner-supplied menus, prices, hours, and allergen information — is accurate, complete, or current.

Some jurisdictions do not allow the exclusion of certain warranties or conditions, so some of the above exclusions may not apply to you. Nothing in these Terms excludes warranties, conditions, or rights that cannot lawfully be excluded, including applicable rights under provincial consumer protection legislation.

To the maximum extent permitted by applicable law, YS Progress Inc., its directors, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, or data, arising out of or in connection with the Service or these Terms, even if advised of the possibility of such damages.

To the maximum extent permitted by applicable law, our total aggregate liability for all claims arising out of or relating to the Service or these Terms will not exceed the greater of (a) the amounts you paid through the Service in the three (3) months immediately preceding the event giving rise to the claim, and (b) one hundred Canadian dollars (CAD $100).

For clarity, matters that are the responsibility of Partners — including food safety, allergens, order preparation, and reservation honouring — are between you and the Partner, and Platesready's role is limited to the platform services it directly provides.

Some jurisdictions do not allow the limitation or exclusion of liability for certain damages, and nothing in this section limits liability that cannot be limited by law (including, where applicable, for fraud, gross negligence, or death or bodily injury caused by our own negligence) or restricts non-waivable consumer rights, including under the Ontario Consumer Protection Act or the Québec Consumer Protection Act where they apply.

You agree to indemnify and hold harmless YS Progress Inc. and its directors, officers, employees, and agents from and against claims, damages, losses, and reasonable expenses (including legal fees) arising out of your breach of these Terms, your misuse of the Service, your User Content, or your violation of any law or third-party right — except to the extent caused by our own breach of these Terms or our own negligence, and except where such an obligation is unenforceable under applicable consumer protection law.

We may suspend or terminate your access to the Service, with or without notice, where we reasonably believe you have breached these Terms, where required by law, or to protect the Service, Partners, or other users. You may stop using the Service at any time. Orders and reservations placed before termination remain subject to these Terms.

Sections that by their nature should survive — including those on intellectual property, User Content licences, disclaimers, limitation of liability, indemnification, and governing law — survive termination.

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-laws rules.

Talk to us first. Before starting a formal proceeding, you agree to contact us at [email protected] and give us thirty (30) days to try to resolve the issue informally — most issues are resolved this way.

Subject to any non-waivable right you have to bring proceedings in your local courts (including rights of Québec consumers), you and we agree that disputes will be brought exclusively in the courts of the Province of Ontario, and each party attorns to their jurisdiction. To the extent permitted by applicable law, claims must be brought in an individual capacity and not as a class or representative proceeding; where such a waiver is not permitted, this sentence does not apply. Nothing in this section prevents either party from seeking small-claims relief in a court of competent jurisdiction or from reporting a matter to a regulator.

We may update these Terms from time to time. The "Last updated" date at the top reflects the current version. For material changes we will provide at least thirty (30) days' notice by posting the updated Terms on this page (and, where appropriate, by additional notice on the Service). Changes apply prospectively; your continued use of the Service after a change takes effect constitutes acceptance. Orders and reservations are governed by the Terms in effect when they were placed.

• Severability. If any provision of these Terms is held unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions remain in full effect.
• Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, corporate reorganization, or sale of assets.
• Entire agreement. These Terms, the Privacy Policy, and any policies expressly referenced or displayed at the time of a purchase or booking form the entire agreement between you and us regarding the Service.
• No waiver. Our failure to enforce a provision is not a waiver of it.
• Force majeure. We are not liable for delay or failure caused by events beyond our reasonable control, including outages of third-party infrastructure, labour disputes, and acts of government or nature.
• Language. Where permitted by law, the parties have requested that these Terms be drawn up in English. Dans la mesure permise par la loi, les parties ont demandé que ces conditions soient rédigées en anglais.

Platesready is operated by YS Progress Inc., Ontario, Canada — ys.contact.

Questions about these Terms: [email protected]
General support: [email protected]