Question 1

What kind of service does Platesready offer?

Accepted Answer

Platesready is an online platform that connects you with local restaurants for food pickup. You can browse menus, place your order, and pay online, then pick up your meal directly from the restaurant. We also offer table booking tools for restaurants, including optional reservation deposits when a restaurant enables them.

Question 2

Is there a delivery option?

Accepted Answer

Currently, our platform is focused exclusively on providing a streamlined food pickup service. A delivery option is planned for the future.

Question 3

How do I place an order?

Accepted Answer

Find a restaurant you like on our homepage, browse their menu, and add items to your cart. When you're ready, proceed to checkout to enter your information and pay securely. You'll receive a confirmation and an order tracking link once your payment is complete.

Question 4

What payment methods are accepted?

Accepted Answer

We use Stripe to securely process payments. You can pay with all major credit cards (Visa, Mastercard, American Express), debit cards, and digital wallets like Apple Pay and Google Pay.

Question 5

How can I track my order?

Accepted Answer

After a successful payment, you will be automatically redirected to a dedicated tracking page for your order. You'll also receive a confirmation email containing a link to this page, where you can see the status of your order as the restaurant prepares it.

Question 6

How does the 'pickup time' work?

Accepted Answer

When you add items to your cart, you can choose to pick up your order 'ASAP' or schedule it for a later time. 'ASAP' uses the restaurant's average preparation time to estimate when your food will be ready. If you schedule your order, you can select a specific day and time that fits the restaurant's operating hours.

Question 7

Are there any hidden fees for customers?

Accepted Answer

Platesready is transparent about costs. The price you see in your cart is what you pay, plus any tip you choose to add. Our platform is supported by a low 5% commission from our restaurant partners, not by extra fees charged to you.

Question 8

How can my restaurant join Platesready?

Accepted Answer

We'd love to partner with you! Visit our Partner With Us page to submit your application, learn how onboarding works, and see how Platesready helps restaurants sell online with fairer fees.

Question 9

Do you offer table booking for restaurants?

Accepted Answer

Yes. Platesready includes table booking tools for restaurant partners. Restaurants can accept standard reservations at no extra software cost, and they can also choose to enable optional reservation deposits for selected booking flows.

Question 10

How does the table booking system work?

Accepted Answer

Our table booking system allows customers to select their preferred date, time, and party size. Restaurants can set available time slots, capacity, and special requirements. Customers receive confirmation emails, restaurants get instant notifications for new bookings, and reminder tools are available. If a restaurant enables reservation deposits, customers will see the deposit amount, refund cutoff, and credit-at-the-restaurant policy before payment.

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