Contact the Platesready team

Q: How quickly does Platesready reply?

We reply to email at support@platesready.com within 24 hours, and usually faster during support hours (Mon–Fri 8:00 AM–10:00 PM, Sat–Sun 9:00 AM–9:00 PM ET).

Q: How do I get help with an order or a booking?

For an existing order or reservation, email support@platesready.com or call (647) 244-3743 during support hours. Many common questions are also answered in the Help Center.

Questions about ordering, a booking, or partnering with Platesready? Reach our team directly — we read every message and reply quickly.

Email[email protected]

We respond within 24 hours

Phone(647) 244-3743

Call during support hours for a faster reply

Support hours

Mon–Fri: 8:00 AM – 10:00 PM
Sat–Sun: 9:00 AM – 9:00 PM

Cut-paper illustration of an open envelope reading 'We're here for you', a phone with a chat bubble, a headset, and a friendly storefront.

Send a message

Tell us how we can help

Looking for quick answers?

Many common questions about ordering, pickup, payments, and table booking are answered in our Help Center.

Visit the Help Center

Run a restaurant?

Learn how Platesready helps you take direct orders and reservations with a flat 5% platform fee.

Partner with us

FAQ

Contacting Platesready

How quickly does Platesready reply?

We reply to email at [email protected] within 24 hours, and usually faster during support hours (Mon–Fri 8:00 AM–10:00 PM, Sat–Sun 9:00 AM–9:00 PM ET).

How do I get help with an order or a booking?

For an existing order or reservation, email [email protected] or call (647) 244-3743 during support hours. Many common questions are also answered in the Help Center.

I run a restaurant — how do I join Platesready?

Restaurants can apply on the Partner With Us page. Platesready charges a flat 5% platform fee with no monthly software subscription, and table booking is included.