Contact the Platesready team
Questions about ordering, a booking, or partnering with Platesready? Reach our team directly — we read every message and reply quickly.
Emailsupport@platesready.com
We respond within 24 hours
Phone(647) 244-3743
Call during support hours for a faster reply
Support hours
- Mon–Fri: 8:00 AM – 10:00 PM
- Sat–Sun: 9:00 AM – 9:00 PM
Send a message
Tell us how we can help
Looking for quick answers?
Many common questions about ordering, pickup, payments, and table booking are answered in our Help Center.
Visit the Help CenterRun a restaurant?
Learn how Platesready helps you take direct orders and reservations with a flat 5% platform fee.
Partner with usFAQ
Contacting Platesready
How quickly does Platesready reply?
We reply to email at support@platesready.com within 24 hours, and usually faster during support hours (Mon–Fri 8:00 AM–10:00 PM, Sat–Sun 9:00 AM–9:00 PM ET).
How do I get help with an order or a booking?
For an existing order or reservation, email support@platesready.com, call (647) 244-3743 during support hours, or message us on WeChat (ID: platesready). Many common questions are also answered in the Help Center.
I run a restaurant — how do I join Platesready?
Restaurants can apply on the Partner With Us page. Platesready charges a flat 5% platform fee with no monthly software subscription, and table booking is included.